These Terms and Conditions apply to all bookings for driving services with Brightlane Luxury Transfers & Tours ( Managed by Smart N Smile Ltd ). By accepting a quote from us and booking with us, you agree to be bound by these Terms and Conditions.
In these Terms and Conditions, "we", "our", or "us" means Brightlane Luxury Transfers & Tours, a New Zealand Company, and "you" and "your" means the person who makes the booking and includes (where applicable) any persons travelling with us under your booking.
These Terms and Conditions apply to all bookings made and services offered through the websites www.brightlane.co.nz and www.brightlane.net, as well as bookings made online, by telephone, email, or any other communication mechanism.
Brightlane Private transfers booking to be confirmed if full payment is received in advance
Brightlane Luxury Transfers & Tours reserves the right to change these Terms and Conditions at any time without notice or liability to you. You agree to be bound by these Terms and Conditions, as modified.
No agent, contractor, driver or representative of Brightlane Luxury Transfers & Tours has the authority to alter, modify or waive any provision of these notices and conditions.
Conditions of Carriage
Brightlane products and services are sold subject to the Carriage of Goods Act 1979 and the terms and conditions set out on the Brightlane website herein.
You know that Brightlane engages Independent Contractors to perform services for you and that those contractors may provide services you book using the website.
These terms and conditions will apply when Brightlane engages a contractor to provide services.
Smoking, vaping, eating, or the consumption of alcoholic beverages are strictly not permitted in any of Brightlane Luxury Transfers & Tours vehicles or that of its contractors or agents.
Brightlane or any of its contractors or agents may refuse carriage if you are under the influence of drugs or alcohol if it is necessary for the safety or comfort of other passengers or the protection of property.
For health and safety reasons, strictly intoxicated and rude persons cannot be transported, and the fare is not refundable.
If the passenger damaged the vehicle's property during the ride, Brightlane is suitable to charge prosecute for it, and the passenger must agree to pay for the compensation.
Brightlane will issue a valid confirmation when you place your booking. The driver will verify the validity of your pre-payment or authorise charging against a Brightlane account. If such validity is not established, you must pay the driver via cash or credit card at the point of sale. Brightlane offers merchant services for Visa, Master Card, and Eftpos.
If the baggage carried is damaged, lost, or destroyed during carriage, please notify Brightlane within seven days of when you travel. Brightlane will try its best to have you and your baggage within a reasonable timeframe. However, by the itinerary it issues you, it does not guarantee to do so.
You acknowledge in the event of any environmental "Acts of God "(earthquake, weather or any other naturally occurring emergency events) or operationally disruptive circumstances (unforeseen traffic congestion, civil event disruption, etc.) arise, that, whilst employing its best efforts to deliver the transport services to you during such events.
Brightlane may be unable to deliver such services as soon as possible. You acknowledge that should unforeseen events arise, you are responsible for monitoring them and making changes to your travel plans with Brightlane or other transport providers to mitigate any such risk these events present to your travel plans by the terms and conditions stated herein.
Brightlane may, without notice, substitute an alternative carrier or vehicle where it deems necessary.
Please note that cancellation fees apply due to the high demand for our services. You will be charged 100% of the total fare amount if you fail to show up at your pickup point except in the following circumstances:
♦ Your pickup is off a flight at an airport, and your flight arrival time has been changed (in which case Brightlane will do its best to meet your amended flight arrival time), or
♦ You may cancel or amend your transfer with Brightlane by telephone (64) 09 486 0902, 0800 900 100, or email notification at least 48 hours before pick up, and if you made a payment online and the stripe payment transaction fees are 2.9% will be charged from your refund, please
♦ Within 48 hours of the scheduled positioning or uplift time, a cancellation fee of 100% of the service cost is applicable.
* If circumstances change beyond your control and you wish to reschedule your trip without cancellation, please inform/notify us immediately at least 24 hours before pickup.
Please note: You may not get a full refund if your cancellation notification period is less than 48 hours before pick up, and some bookings may be eligible to get a refund if your notification is between 24 to 48 hours and to be charged with inconvenience fees 50% of the total price from your refund.
We highly recommend taking out private travel insurance before coming to New Zealand.
Is the Flight delayed or arriving early?
No problem. Your chauffeur will track your flight; if it's delayed or early, your professional chauffeur will pick you up at the new flight arrival time at no extra charge.
Due to limited Guides and Tour vehicles and heavy demand for tours, if you cancel 14 days or more before your pickup date, you will be entitled to a full refund. If you made a payment online and the Stripe payment transaction fees are 2.9%, 2.9% will be charged from your refund. If you cancel 14 days or less before your pickup date, you will not be entitled to any refund, but you may contact us if you need further assistance in getting support.
Cancellation & Refund Policy for Accommodation and Activities
Suppose Brightlane has booked your accommodation and entry tickets for your activities. In that case, any accommodation or activity cancellations are subject to the individual property and activity providers' cancellation policy. Brightlane will email you these details and refer to the accommodation and activity supplier's cancellation policy when cancelling and, if any, make the applicable refund.
No-show, Waiting time, extra stopover Policy & International Airport Pick Up
Free waiting time at the Airport is 60 minutes; your driver will wait an hour after the Flight arrives. If you have not come out during this timeframe, your booking will automatically be cancelled, and your driver will leave to go on to the next pickup. In this instance, you will not receive a refund. If your flight is delayed or early, we will make a new schedule to pick you up according to your flight arrival status, and it's free of charge. If you arrive and the customs take long hours for clearance, then contact us immediately by free phone at 0800 900 100, helpline 09 486 0902 or contact your allocated driver please, and we will adjust your pickup time without any extra charges; otherwise, you will be charged for additional waiting time (the extra waiting time charges are from Nz $30 to Nz $100 for every 15 minutes to be applied).
Extra Stopover & Waiting Time: The passenger will be charged for the additional stopovers and waiting time for the point-to-point transfer booking unless they paid for their other service fees. This policy applies to all transfers.
No-show Policy – Hotel Pickup or others
Free waiting time is 15 minutes at Hotels and others; if you have not shown up at the agreed location and time and our driver leaves after 15 minutes, we will treat your booking as having been cancelled by you, and in such an event, you will not be entitled to a refund. If you have a problem with being at the agreed location at the arranged time, please contact us as soon as possible to see if alternative arrangements can be made. (from NZ $30 to NZ $100 for every 15 minutes of extra waiting time applied)
No Show – By your Driver
In the unlikely event that our driver has not shown up at the agreed time and location, please get in touch with us by telephone at 0800 900 100 (NZ only) or +64 9 486 0902 as soon as you become aware of the problem and we will do what we can to resolve the issue.
Cancellation by us
In rare circumstances, we may need to cancel your booking, for example, in case of driver or vehicle unavailability or other events beyond our standard control. In such an event, we'll contact you as soon as possible to inform you about the cancellation and help you make alternative arrangements. We will, of course, provide a full refund in the event of a cancellation by us in these circumstances.
Important Information Regarding Children
If you have children travelling who are seven years old or under, they will be required to sit in a suitable child seat. Please let us know or request a child seat while booking online so we can select the best seat for your child. The Sprinter class is considered its minibus and does not require child seats.
FARES
Fares apply: Transfers are only for carriage from the designated pickup point to the designated drop-off point unless otherwise expressly stated. Fares include New Zealand GST and exclude meals, entry fees, accommodation fees, or additional service costs unless explicitly stated in Brightlane. If you change your itinerary, the fare may change.
An airport vehicle access surcharge may be included in the fare. Some fares may also include a toll charge if such charges affect routes taken during the service.
You can request information regarding these charges by contacting us at (+ 64 9 486 0902).
*Surcharges may apply from 00:00 hrs to 06:00 hrs (mid-night and early morning bookings extra charges from 25% to 50%)
An Hourly Ride Booking
Please note that an hourly ride option is included in free Kms, which is mentioned in your booking; however, you may be charged extra money for each km if your ride is longer than the included km, and the fare starts from $4 to $25 per km according to the service class booked.
Meet and Greet Airport Transfer Services
Brightlane personnel (staff or contracted personnel) will station themselves at an appropriate prominent point at an airline terminal or other nominated public transport terminal and display your name or group name on a signboard to help you connect with your selected transport service.
Even with Brightlane representatives' best efforts to locate you, and given the high passenger traffic volume in these terminals, Brightlane does not guarantee the efficacy of finding you during Meet and Greet Services. So, if you don't contact your driver within 10 minutes of your pickup time, you must contact your driver on the number provided.
Damage to Vehicles or Property
By booking, you agree to be responsible for the cost of doing any damage to the interior or exterior of the vehicle caused by you or members of your party. It includes the cost of making any soiling and staining to the vehicle's interior. We may invoice you for such expenses and agree to pay such an invoice without delay.
Lost or Stolen Property
If one of our vehicles is broken into and your property is stolen, Your guide driver will call the New Zealand Police and fill out an incident report. We will need to collect the details of all the property you have had stolen and the value of each item that has been stolen. We will need to give the Police everyone's full name, age, date of birth, and physical home address. Brightlane will email you a copy of the Police Report when they receive it. Brightlane does not provide insurance to cover stolen or lost property. We highly recommend you take out private travel insurance before coming to New Zealand.
Our Liability
Unfortunately, we won't be able to accept liability for any loss, damage, or expense you incurred due to missing a flight or other travel connection. It would help if you allowed enough time to get to your destination when you make your booking. Delays may occur for reasons beyond our control, such as traffic issues or road closures.
We are not responsible for any damage to your personal property stowed on the vehicle other than damage caused by our driver or driver theft. Please keep track of your personal property and ensure that any valuables left unattended in the car are owned out of sight. You are responsible for collecting all your personal property at the end of your journey.
Your Responsibilities
You agree to comply with all transport rules while a passenger with us, including wearing seat belts where necessary. You must also follow our driver's reasonable health and safety instructions and comply with applicable transportation laws.
Luggage
When you travel with Brightlane, the luggage allowances and restrictions are applied to each class of services. We do not allow overloaded luggage.
Dangerous Goods Prohibited
For safety reasons, articles such as the following must not be carried in your baggage unless they have been advised in writing to Tourism Transport Limited and it has in writing accepted them for carriage:
♦ Loaded firearms.
♦ Corrosive materials (such as alkalis, acids, wet cell batteries, mercury).
♦ Explosives (fireworks and articles that are easily ignited).
♦ Flammable liquids and solids (matches, lighters, heater fuels, and aerosols).
♦ Poisonous, toxic, infectious substances.
♦ Radioactive materials.
♦ Compressed Gases (Deeply Refrigerated, Flammable, Non-flammable and Poisonous).
♦ Other dangerous goods (such as offensive or toxic materials).
Guide Dogs
Guide dogs are welcome on Brightlane vehicles. Please let us know about the guide dog when you make your reservation.
Domestic Pets
All other small-medium-sized domestic pets may be carried on Brightlane vehicles as long as you Charter the car (see Product Types and Associated Special Conditions above).
Please advise the reservation agent of the presence of your pet at the time you make your reservation.
Passenger Mobility
Passengers requiring somebody to lift them on and off the vehicle must arrange these services at their pickup and drop-off points. For Health and Safety reasons, drivers are not permitted to participate in carrying passengers on and off the vehicle.
Dispute Resolution
Suppose we have a dispute about our services. In that case, we would like to agree to make every effort to resolve the dispute through mutual negotiation, mediation, or conciliation.
Online Card Payments
Purchase transactions with Brightlane will appear on your bank statement as "Smart n Smile Ltd".
Security
Your payment is processed through Stripe's secure Payment Gateway. Stripe payment gateway secures all your customer and credit card data with military-grade software and servers and the highest level of encryption available. Brightlane will not store or transfer any of your credit card information. All data is transferred using Stripe's secure payment gateway secure servers.
Important Note Please
Please remember that all vehicles are non-smoking, and you must not consume alcohol or food in the car.
Please remember that you agree not to engage in offensive or abusive behaviour while as a passenger with us.
Our driver may refuse to pick up any passenger who the driver reasonably believes is not prepared to comply with these Terms and Conditions and may terminate any driving job if a passenger does not comply with these Terms and Conditions. If appropriate, the driver will inform the passenger before taking such action. If a driver takes such action, the booking will be cancelled, and you will not be entitled to a refund.
The person who makes the booking is responsible under these Terms and Conditions for the acts or omissions of all persons travelling under that booking.
Governing Law
These Terms and Conditions are governed by the laws of New Zealand, and the parties submit to the non-exclusive jurisdiction of the New Zealand courts.
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