Contact us earlier if you are looking to book transfers in other cities rather than Auckland, and we will try our best to get a service for you with our other cities' partners' service.

Brightlane is an Auckland-based chauffeur service that provides transfers from Auckland and surrounding towns and cities. Our network partner service is available in some major cities in New Zealand and is available upon request only.

We encourage customers to book online for Auckland service only. Please contact us for all other city booking enquiries.
Thank you 

Brightlane is an Auckland-based transfer service covering the Waikato area of Hamilton passenger transfers to and from Auckland. We strongly recommend that you contact us earlier or before you make a booking online if your pickup is from outside of Auckland. Please 

Sorry, we cannot guarantee a specific vehicle model for your ride request due to the vehicle and chauffeur's availability on the day of the rides. We guaranteed a luxury vehicle for the transfers.

An hourly ride booking: First 2 hrs 60 km included, and an additional every 1 hour 30 km included. The passenger may choose to book from 2 to 24 hours of hourly ride options, and please note that you may charged extra money for each additional km if your ride goes above the free incl km, and the price starts from $6 to $30 per km according to the service class booked

Please feel free to book whenever you like since they are private tours you asked for. However, during high season (Oct, Nov, Dec, Jan, Feb), booking at least 60 days in advance is strongly recommended to secure your place and preferred accommodation. For tours booked 20 days in advance or less, full payment must be taken at the time of booking.

Yes, certainly. Our busy season is between October and March (spring/summer), although as New Zealand is such a popular destination in all seasons, the tours can run all year round, and flexible itinerary for your budget tours

Our website bookings are an online payment system. It's fully secured and easy to use. Other bookings will receive a confirmation email with a payment invoice, and you may pay online directly from our invoice payment system. We accept credit cards and debit cards.

You can book online at least 24 hours before your airport transfers or hourly booking service. For tours, booking is required at least four weeks in advance. You may contact us by phone or email if you have short notice of time to travel, and we will do our best to get a service 

Our site uses Google Maps to find the location’s address to calculate the distance, and some locations' addresses are not up to date in Google Maps or system errors when first entered, which affects our quote system. If this happens to you, click refresh on the website to reload and try again to find the correct distance of your travel address. Please email or phone us, and we can get a quote and book for you.

Meet & Greet and waiting time 60 minutes at Airport are free of service, and our chauffeur will be at the airport arrivals hall with your name sign 

We will do our best to reschedule your pickup according to your new arrival time if your inbound flight prior to arrivals delayed, and without any extra costs, it is free of charge. Our flight monitoring system is always updates each flight arrival status, so one of our chauffeur will be at airport on-time to meet you

If make amendments or update about your booking Contact us to Brightlane's Helpline: +(64) 09 486 0902, WhatsApp: +(64) 210 908 2077 (from overseas) 0800 900 100 (Nz only) or email at info@brightlane.net please (Note: Due to the high demand for our services cancellation fees may apply. You can review full terms and conditions page please)

Yes, you can hire a child car seats for your journey, and write a request on the booking's special request box to let us know how many children are travelling with you, and required the number of child car seats you need it please. If you require a child car seat for a baby under 9 months, you would need to bring your own, as we only offer front-facing child car seats for babies over 9 months old. In the notes section let us know the ages of the little travellers in the booking please. Thank you